Customer Service Executive

Job Description

The Customer Service Executive will be responsible for delivering exceptional customer experiences by responding to inquiries, resolving complaints, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving ability, and a strong commitment to customer care.

Responsibilities:
1. Customer Interaction & Support
Respond promptly to customer inquiries via phone, email, social media, or in-person.
Provide accurate information about products, services, and company policies.

2. Order Management & Coordination
Process customer orders, forms, and requests efficiently.
Coordinate with internal teams to ensure timely delivery of goods or services.

3. Issue Resolution & Escalation
Investigate and resolve product or service issues reported by customers.
Escalate complex cases to the appropriate department or supervisor when

4. Customer Relationship Management
Maintain accurate records of customer interactions and transactions.
Build and maintain strong relationships with customers to encourage loyalty.

5. Reporting & Continuous Improvement
Prepare regular reports on customer feedback, complaints, and service performance.
Suggest process improvements to enhance customer experience.