Fakayejo Adeoye Abiodun

Provide technical support to end user remotely using Team Viewer, AnyDesk, Dameware • Active Directory management • Network troubleshooting (LAN, Wireless and Radio p2p) • Installation of Landmark Suite (Compass, WellPlan, Stresscheck, WellCAT, OpenWells) • Microsoft 365 support and Administration • Outlook mail configuration • AutoCAD installation • Installed, configured, and managed Network printers (HP, Kyocera, Sharp, Ricoh) for internal users in the organization • Technical maintenance and software installations and updates. • System configuration and loading of necessary applications for Windows and Mac users. Manage a team of five ICT Desk analysts.

Research and identify solutions to customers' issues in a timely manner. • Diagnose and troubleshoot technical issues (including Mac Clients) and account setup. • Ask customers targeted questions to quickly understand the root of the problem. • Talk clients through a series of actions, either via phone, email or chat, until they have solved a technical issue. • Properly escalate unresolved issues to appropriate internal teams (e.g., software developers) • Provide prompt and accurate feedback to customers. • Ensure all issues are properly logged. • Prioritize and manage several open issues at one time. • Follow up with clients to ensure their IT systems are fully functional after troubleshooting. • Document technical knowledge in the form of notes and manuals.

ATM/Branch network integration and ATM support. Monitoring of ATM network and branch network. POS 1st level support. Phone and Remote Desktop support Providing IT solutions to project and management problems Launch, operate, maintain and co-ordinate the use of Local Area Networks (LANs), wireless infrastructure, computer workstations, connections to the Internet/Intranet and other related computer equipment. Provide end-user support on the systems and all in-house computers (desktop/laptop/ LAN) Remote PC management using Kaseya web base. Structured cabling maintenance (network and intercom) Evaluate and install computer hardware, networking, operating system software and software applications. Deployment of network printers. Providing support for Network Printers and Network Scanners. Setting up and configuring new core HP workstations. Installing authorized software to core HP workstations. Installation of Instant Card (iCard) machine and configuration. Outlook mail Setup and management. Support M365 Application and Open Office. Technical, Detailed and Accurate Reporting Skills Wired (LAN) & Wireless (WLAN) equipment installation, migration & Configuration. Wireless Radio Configuration and management (ubnt, tranzeo radio). Support and configure Flexcube, Flitcash, Paydirect, Western Union, MoneyGram and Pay4me. Escalate IT issues to the ICT Coordinator where necessary. Installation of Business Object (BO), Oracle 11g installation and configuration Microsoft Windows 8 and 10 operating system administration and support Knowledge of Microsoft Server, Active Directory, DNS, & DHCP Ensuring that all IT equipment complies with industry standards

Support in West Africa Portland Cement Plc. (WAPCO, Ewekoro) Subsidiary of LAFARGE SCOPE OF WORK User Account Creation and Network Profile Management. Creation of Network Home Folders and Resolution of problems associated with it. General Active Directory Administration and Support. Response to calls: Problems, Requests and/or Questions from internal and external staff Advance troubleshooting, diagnosis, and analysis. Ensure users/clients can access network resources. Adding, removing, or updating user account information, resetting passwords, etc. Installation of Hardware and distribution to staff in various locations. West African Portland Cement (WAPCO Plc. Ewekoro, Ogun State) now Lafarge WAPCO Nig. Plc. Coordination and supervision of preventive maintenance on all Hardware. Maintenance of up-to-date inventory of Hardware: Computers, Printers etc. Phone and Remote Desktop support (with VNC) Configure Network Printers and give access to staff according to company’s procedures. Responsible for logging users/clients calls into a call software. Technical, Detailed and Accurate Reporting Skills Installation and deployment of the system on the domain Antivirus Definitions/Updates control. Daily backup of mails, Weighman, and Adap using BrightStor Software. Installation and Maintenance of Avery Berkel Weighman for Windows Installation and configuration of Lotus mail 7 for user(s). Installation and configuration of accounting package (Human manager, ADAP and JD Edward. Provide NTFS security support for ADAP (Advance Downtime Analysis Program) Deployment of network printers on server for the users and oversee their consistence and daily optimum performance. Ensuring good state of server room environment. Creating purchase requisitions for IT hardware/software.